Order / Return & Refund / Shipping Product Related
Go to the website www.dhagastore.com , explore our collection and shop your favourite.
After placing an order dhaga store sends you a confirmatory mail and message & a confirmatory call from the dhaga store (6289141003).
Dhagastore confirms your order by a confirmation call regarding this scenarios,
- Whether you accidentally placed your order or not.
- If there is any confusion regarding order or any changes in size or variation.
- Your estimated shipment so that you can get your package by earliest or the next scheduled time you want.
- Lastly, to give our customer trust and loyalty for future days.
Please note: Dhagastore will call you only once after you place an order. Dhaga store never ask for otp over call and the call is only done by the official number 6289141003 number.
Orders within India are delivered within 7 - 10 working days, a Delivery time may vary depending upon the shipping address and pincode .
After the confirmation call within 24-48 hrs the product will be shipped.
We will ship your order on your mentioned shipping address. Your order will be delivered at your doorstep by trusted courier services. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
Don’t worry we will help you out in every possible way. We request you to check your bank/credit card account to first ensure if your account has been debited. If your amount has been debited after a payment failure, it will get automatically reverse back by the respective bank within 7-10 business days.
You can track your orders here Track Order
If you still have any issues, write to us at info@dhagastore.com or call @6289141003 your issue will be addressed.
We have a 7 days return policy, which means you have 7 days after receiving your item to request a return.To start a return, you can contact us at info@dhagastore.com or request through wp or call.
To be eligible for a return.
An Unboxing video is a must when you receive the item.
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
After placing your return we will brief you if you are eligible for refund or not. link
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. As We have a 7 days return policy,To start a return, you can contact us at info@dhagastore.com or request through wp or call. An Unboxing video is a must when you receive the item for return.
After we have confirmed your return, we will send you confirmation email by that we will send you all the necessary information about eligibility for refund or not. After return the Refund process will take 7-10 banking working days.
yes , as we located in kolkata and our branches are in kolkata ! you can return to our store if your location is in kolkata,
Store 1 A 39 Ground, SRISHTI APARTMENT, Ramkrishna Nagar Rd, Laskarpur, Garia Gardens, Garia, Kolkata, West Bengal 700153
Store 2 Dhaga, Shop No 23, Shop 21, lake Terrace, Ballygunge, Kolkata, West Bengal 700029
As we confirmed your order by call,we make sure you get your order correct. if you accidentally place wrong order please make sure you informed us or cancel that order, and place a new order in correct size,
That’s why you can’t place return request if there is any size issue.
If your order is placed on prepaid / cod you will get only the product price s refund the shipping charges up to ₹100 are 100% refundable if the customer receives defective/wrong product(s).
The refund procedure will be initiated within 24 hours once we receive your product with a valid reason for return and QC approval. Once initiated, the amount will be credited to your account in the next 7-10 working days
There is no trial and buy option available. However, in order to assist you in picking the right size, we have size chart with body measurements featured on our product pages. For any queries please write to us at info@dhagastore.com
Unfortunately no! Because of the prevalent regulations, we send the invoice along with the product. Tags are also intact so that a product can be replaced if your loved one faces any issues.
- Do not bleach or wash with chlorine based detergent/water; use a mild detergent in moderate quantity instead
- Do not iron on stitches, seams, trims or embellishments as high temperatures may cause them to open
- Do not soak for more than 20-30 minutes; prolonged soaking may lead to colour loss, eventually weakening the fabric
- Do not wring
- Do not use hard brushes during hand wash as they may damage the prints
- Do not leave the iron on at one place for too long; especially at the neck rib where the elastane may break and loosen the rib
- Do not iron directly on prints (in case of printed products)
- Machine wash cold
- Wash/dry inside out
- Fabric subject to initial colour loss; hence wash separately
- Tumble dry low
- Warm iron needed.
- Dry promptly in shade; preferably on a flat surface as hanging may cause measurement variations.